Billing Terms & Conditions

Effective Date: 16 September 2026

These Billing Terms & Conditions explain how payments are handled when you make a purchase from Lumoria.

1. Payment Options

To provide a secure and convenient checkout experience, we accept the payment methods displayed at checkout. These currently include:

Visa, Mastercard, American Express and UnionPay
PayPal
Shop Pay
Apple Pay
Google Pay

The exact methods available to you may vary depending on your location and device. The payment methods shown on the checkout page at the time of your order are the ones that apply.

2. Payment Requirements

Payment must be successfully completed before an order can be processed.

Orders will only be prepared for shipment once full payment has been received and confirmed. If a payment cannot be authorized or is declined, the order will not be accepted.

3. Prices and Currency

Our store operates in United States Dollars (USD). Where supported, prices are displayed and charged in your local currency at current exchange rates. Where a local currency is not available — including for customers in Australia — prices are displayed and charged in USD.

If you are charged in a currency other than the one your bank or card account is held in, your bank or card provider will convert the amount at their own exchange rate and may apply an international transaction fee. Any such fee is charged by your provider, not by Lumoria.

Prices may be updated at any time without prior notice. Any applicable taxes, shipping costs, duties, or additional fees will be calculated during checkout before your purchase is finalized.

4. Payment Security

We take payment security seriously. All transactions are encrypted using secure SSL technology and processed through trusted third-party payment providers.

For your protection, Lumoria does not store your complete credit or debit card information.

5. Refunds and Payment Disputes

Refund requests are handled in accordance with our Refund & Return Policy.

If a chargeback is lodged without a valid reason or is suspected to be fraudulent, we reserve the right to dispute the claim through the relevant payment provider.

If you have any concerns regarding a payment, please contact us at support@lumorialighting.com before initiating a dispute so we can work towards a resolution.

6. Fraud Protection

To protect both our customers and our business, Lumoria may cancel, delay, or refuse any order that appears suspicious or potentially fraudulent.

Where necessary, we may request additional information to verify a customer's identity before processing an order.

7. Policy Updates

These Billing Terms & Conditions may be amended from time to time. Any revisions will be published on this page together with an updated effective date. By continuing to use our website after changes are posted, you acknowledge and accept the revised terms.