Shipping policy

Thanks for shopping with Lumoria. This policy explains how and when we ship your order, what it costs, and what to do if something goes wrong. If you have any questions, contact us at support@lumorialighting.com.

Where orders ship from
Lumoria is an Australian-registered business with our office at 7 Wattle Street, Cooroy QLD 4563, Australia. To keep prices low and offer free shipping, orders are dispatched directly from our partner manufacturers' fulfilment centres, which are primarily located in China. Your order ships with tracked delivery from the fulfilment centre to your door; the delivery timeframes below already account for this.

Order processing (handling time)

Orders are processed and dispatched within 1 business day after payment is confirmed.
Orders placed on weekends or public holidays are processed the next business day.
During sales, launches, or peak periods, processing may take a little longer — we'll let you know if there's a significant delay.

You'll receive a confirmation email when you order, and a second email with tracking once your order ships.

Shipping rates and delivery times

We currently offer free Standard shipping on every order. We currently ship to the United States and Australia. Delivery times are:

United States: processed within 1 business day, then 2–8 days in transit
Australia: processed within 1 business day, then 3–12 business days in transit

These timeframes are estimates, not guarantees. Deliveries are handled by tracked carriers; your tracking link will show the carrier for your order, which is typically USPS in the United States and Australia Post in Australia.

Tracking your order

Once your order ships, we'll email you a tracking number and link. Please allow up to 48 hours for tracking to update after you receive it. If your tracking hasn't updated after several days, email us at support@lumorialighting.com and we'll look into it.

Delivery delays

Occasionally delivery may take longer than expected due to carrier issues, weather, customs, or busy periods. We can't control carrier delays once your order has shipped, but we'll always help you track it down.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address. If you notice a mistake, contact us immediately — if your order hasn't shipped yet, we'll do our best to fix it. Orders returned to us due to an incorrect address may incur a re-shipping fee.

Lost or stolen packages

If tracking shows your order as delivered but you can't find it: check around your delivery location and with neighbours or your building's mail area, confirm the address on your order, and allow 1–2 business days as packages are sometimes marked delivered early. If it still hasn't turned up, contact us and we'll help you open an inquiry with the carrier. If your order never arrives at all, see our Refund & Return Policy — you're covered by a free replacement or full refund if it's confirmed lost in transit.

Missing or incomplete items

If your order arrives with an item missing (for example, when items ship separately), email us at support@lumorialighting.com with your order number. We'll confirm whether the rest of your order is on its way, and if anything is genuinely missing we'll send the missing item or refund it — your choice.

Where we ship, customs, and duties

We currently ship to addresses in the United States and Australia, and we can't accept orders for delivery to other countries at this time. Your order may be subject to import duties, taxes, and customs fees. These charges are your responsibility and are not included in the price you pay us or your shipping cost.

P.O. boxes

We can ship to P.O. boxes for most destinations, though some couriers may require a street address for certain items — we'll let you know if that applies to your order.

Priority Package Protection (optional)

In your cart you can add Priority Package Protection to your order for a flat US$5.99. If a protected order is lost, stolen, or arrives damaged in transit, we will send a replacement or issue a full refund immediately when you report it — without waiting for the carrier's investigation to conclude. One protection covers your entire order.

Priority Package Protection is entirely optional. Orders without it remain fully covered by this policy and our Refund & Return Policy; resolution may simply take longer while the carrier completes its investigation. Priority Package Protection is a priority-resolution service provided directly by Lumoria and is not an insurance product.