FAQ – Lumoria

Welcome to the Lumoria FAQ. Here are the answers to the questions we're asked most about ordering, shipping, returns and support. Can't find what you need? Email support@lumorialighting.com and we'll reply within 1–2 business days.

How long does delivery take?

Orders are processed and dispatched within 1 business day. Shipping to the United States then takes 2–8 days. Full details are in our Shipping Policy.

How much does shipping cost?

Nothing — shipping is free on every order, with tracking included. No minimum spend, no surcharges at checkout. We currently ship to the United States and Australia.

Will I receive tracking?

Yes. A tracking number is emailed to you as soon as your order ships, and you can follow it any time on our Track Order page.

Can I return my order?

Yes. You have 30 days from delivery to request a return. Email support@lumorialighting.com with your order number and we'll send you the return instructions. Full details are in our Refund Policy.

What if my item arrives damaged or faulty?

Send us a photo within 30 days of delivery and we will replace the item or refund you in full, at no cost to you.

How long does a refund take?

Once your return has arrived back and been inspected, your refund is issued to your original payment method within 5–10 business days.

Can I change or cancel my order?

If your order hasn't been shipped yet, yes — email us as soon as possible with your order number and we'll do our best to catch it.

How do I get in touch?

Email support@lumorialighting.com or call us on +61 7 5405 9557. Customer service hours are Monday to Sunday, 9:00 AM – 5:00 PM AEST, and we reply within 1–2 business days.

Nothing. Shipping is free on every order, with tracking included — no minimum spend, no surcharges at checkout.

An optional $5.99 USD add-on you can tick in your cart. If a protected order is lost, stolen or arrives damaged in transit, we ship a replacement or issue a full refund immediately — no waiting for the carrier's investigation to finish. Orders without protection are still fully covered by our standard 30-day policy; resolution can just take a little longer while the carrier completes its checks.

Orders are processed and dispatched within 1 business day. Shipping to the United States then takes 2–8 days. Full details are in our Shipping Policy.

Yes. A tracking number is emailed to you as soon as your order ships, and you can follow it any time on our Track Order page.

Yes. You have 30 days from delivery to request a return. Email support@lumorialighting.com with your order number and we will send you the return instructions.

Once your return arrives back with us and has been inspected, your refund is issued to the original payment method within 5–10 business days. Your bank may take a few days longer to display it.

Send us a photo within 30 days of delivery and we will replace the item or refund you in full, at no cost to you. You will never be asked to pay return shipping on a damaged or faulty item.

Orders ship from our partner manufacturers' fulfillment centers, with every package tracked door to door. See our Shipping Policy for details.

If your order has not shipped yet, yes — email us as soon as possible with your order number and we will do our best to catch it before it ships.

Email support@lumorialighting.com and a member of our team will reply within 1–2 business days. Customer service hours are Monday to Sunday, 9:00 AM – 5:00 PM AEST.